Shipping & Delivery
Delivery Options
Standard Delivery
Reliable delivery across Accra and Greater Accra
Express Delivery
Available for Accra orders placed before 2pm
Store Pickup
Collect from our Ashongman Estate store
Free Standard Shipping
Spend GH₵300 or more and get FREE standard delivery anywhere in Ghana
Delivery Zones & Timeframes
| Zone | Areas Covered | Standard | Express |
|---|---|---|---|
| Zone 1 - Central Accra | Osu, Cantonments, Airport, East Legon, Labone, Dzorwulu, Ridge | Same day - 1 day | Same day |
| Zone 2 - Greater Accra | Tema, Madina, Adenta, Kasoa, Achimota, Spintex, Ashongman Estate | 1-2 days | Same day / next day |
| Zone 3 - Major Cities | Kumasi, Takoradi, Cape Coast, Tamale, Sunyani, Ho | 2-4 days | 1-2 days |
| Zone 4 - Other Areas | All other locations within Ghana | 3-5 days | Not available |
How Shipping Works
Order Processing
Orders placed before 2pm are processed same day. We carefully pack your items and prepare them for dispatch.
Dispatch
Your order is handed to our trusted delivery partner. You'll receive a tracking number via email and SMS.
Track Your Order
Use your tracking number to monitor your delivery in real-time. You'll get updates at each stage.
Delivery
Our delivery partner will contact you before arrival. Sign for your package and enjoy your purchase!
Important Information
Cut-off Times
Orders placed before 2pm are dispatched same day. Orders after 2pm are dispatched next business day.
Business Days
Delivery timeframes exclude weekends and public holidays. We process orders Monday to Friday.
Delivery Contact
Our delivery partner will call you before arrival. Please ensure your phone number is correct and reachable.
Failed Deliveries
If you're unavailable, we'll attempt delivery twice. After that, the package is held at a collection point for 5 days.
Package Security
All packages are insured during transit. Report any damage or missing items within 48 hours of delivery.
Order Tracking
Track your order anytime using your order number and email address. You'll see real-time updates including:
Order Confirmed
Processing
Out for Delivery
Delivered
Need Help with Your Delivery?
Questions about shipping costs, delivery times, or tracking? Our customer service team is here to help.